Showing posts with label #Values. Show all posts
Showing posts with label #Values. Show all posts

Tuesday, January 19, 2021

Servant Leadership

 In the midst of a tumultuous post-election season, we lost a humble, but impactful, national leader. Former Maryland Senator, Paul Sarbanes, best known for the 2002 Sarbanes-Oxley Act which overhauled accounting rules for publicly held business, died on December 6, 2020 in Baltimore.

Sometimes described as a “phantom senator,” he maintained a low profile and rarely issued news releases or held news conferences. Not comfortable with the backslapping, glad-handing and grandstanding of public office, he avoided the spotlight and the social circuit in the nation’s capital. Rather, he drove home to Baltimore each night to be with his family.  


Mr. Sarbanes described himself as a “different sort of politician. I’m not always out there blowing my own trumpet. . . . You can get a lot done if you let others take some, maybe all, of the credit for it.”


Throughout his public service, he worked to promote low-income housing, environmental protection and preservation, investor protection, and consumer privacy, and helped shape legislation affecting Social Security, tax policy and campaign financing. In 1974, while serving on the House of Representatives House Judiciary Committee, he drafted the first article of impeachment of President Richard Nixon—something not widely known. 


As I read about Senator Sarbanes’ death, I thought of all of the positive leadership characteristics he possessed and displayed—characteristics discussed in The Manager’s Answer Book. It inspired me to start writing this blog. Committed to his values and principles, he never contradicted them in his actions or words. A collaborator and negotiator, he focused on important, but unglamourous work such as drafting and redrafting amendments, and working on details that drew bipartisan support. 


That other’s sought him out for advice, especially on difficult issues, is a testament to his listening skills and his reputation of being a sound and ethical advisor. He was not afraid to delegate or let other’s take credit. These actions showed that he trusted people, knew their strengths and weaknesses, and recognized what motivated them. He saw value in recognizing other’s accomplishments. 


Critical thinking skills are important in any leader. Sarbanes’ colleagues in the Senate thought of him as someone who studied hard and was meticulously prepared—a clear and thorough thinker. A courageous leader, he knew the issues that were important to the people he represented and advocated for them and for the state’s natural resources rather than grandstand and advocate for his own self interests.


One month to the day after his death, on January 6, 2021, the U. S. Capitol building was stormed by our own citizens brandishing weapons and laying siege to the seat of our government and disrupting a joint session of Congress. Later, when Congress convened, some members took the opportunity to grandstand for their own self interests. This is not leadership in any form. It  certainly is not servant leadership as exemplified by Senator Paul Sarbanes. 


It’s time to have many critical and difficult conversations in our organizations and in our nation.

We’ll leave you with the words of another servant leader we lost in 2020, Representative John Lewis: “When you see something that is not right, not just, not fair, you have a moral obligation to say something, to do something.” 


Cornelia & Barbara

Tuesday, September 8, 2020

Trust, Transparency, and Vulnerability

 


Sometimes, people link trust to transparency as if they are either interchangeable or one is dependent on the other. I do believe a successful leader must be trusted by their followers and that a leader should be as transparent as humanly possible -- especially when so much of our work is being done remotely.


We know that trust isn't something a leader can demand or even build. Trust must be earned. Trust is earned when we demonstrate competence, reliability, honesty, and kindness. According to Rachel Botsman, an academic and author at Oxford University, "trust is earned in the smallest moments, not through heroic deeds or highly visible acts."


We also know that employees always seem to want to know more than they probably need to or should know. And if you say you are being transparent and then legitimately hold back information the staff thinks should be shared, will their level of trust be diminished? Maybe yes, and then what?


Here's a thought. What if we didn't link transparency to trust but instead coupled it with vulnerability? How might that help leaders earn trust?


Patrick Lencioni, author of The Five Dysfunctions of a Team, says that strong leaders are the ones who aren't afraid to show vulnerability -- especially when they admit they don't have all the answers. When we show vulnerability to our employees and it is authentic, we're going a long way toward earning the trust of our teams. A vulnerable leader can inspire greatness and engender trust.


Showing vulnerability can also encourage questions that might lead to workplace solutions. When the leader acknowledges they don't have all the answers, it encourages others to share their ideas and maybe even share their own vulnerability. 


Other ways to build trust are:

  • Live your values every day
  • Listen more than you talk
  • Get to know your employees and trust them to make good decisions
  • Operate in a way that encourages openness and transparency
  • Treat everyone with respect
  • Show your employees that you value them as individuals -- not just for their work
  • Communicate often
  • Set clear expectations and hold people accountable


Be transparent when you can, trust your team, and let them see your "not so perfect" side from time to time, and odds are you will earn the trust of your staff. 

Tuesday, January 8, 2019

Who are your followers?


We’re not talking here about your followers on Instagram or Twitter – not that we don't understand how critical it is to have lots of followers on social media, especially if you want to promote ideas, products, or services.  Just observe how people brag about how many followers they have online to know followers matter. We’re talking about who is following you as a leader. 

While having followers on social media is important, business leaders are nothing without followers within their organizations, and to be a successful leader you will need more than a few followers. Some organizations don't value being a good follower – they think everyone should aspire to be a leader. But when you look at what makes an organization successful, it is a combination of a strong leader who sets the vision and the people who carry out the vision – in other words, the followers!

Hard as it is for some of us to understand, not everyone wants to be a leader. Some people don't want the responsibility or the visibility that comes from leadership while others may want to gain additional experience before taking on the role of a leader.  Keep in mind that everyone has different abilities, interests, and talents – even followers!

However, being a good follower doesn't mean you always are in the shadow of the leader, and in today's ever changing work environment, someone who is a leader today on a specific project may be a follower on the next challenge  your organization faces. Savvy organizations don't get hung up on titles or hierarchy when putting work teams together – they configure the team to maximize the talents of the members!

Good followers are not people who blindly implement any idea a leader shares. One of their main roles is to help leaders be more effective while remaining true to their own beliefs and values. A good follower asks good questions, carries out assigned work in a timely and accurate manner, and partners with the leader to maximize the success of whatever challenge they have been assigned. Here are some qualities of a good follower:

  • Keeps leader informed
  • Gives the benefit of the doubt to the leader
  • Is honest  with the leader and provides feedback 
  • Supports even unpopular decisions
  • Trusts the leader 
  • Takes initiative to solve problems

In 2019, we hope you'll pay some attention to the followers in your organization. Recognize their contributions and provide opportunities for them to develop their skills and abilities. While some of them may have leadership potential, remember all leaders need followers so don't overlook your very own followers!

Barbara & Cornelia