Building Resilience

Life happens. Even in non-pandemic times, we face difficulties, and change of any kind can throw even the most adaptable of us. But this is different. Added to our usual life events, the changes required by the global pandemic have added a WOW factor that has shaken us all. I'm not sure about you, but I've discovered I need to be a bit more resilient.

The American Psychological Association defines resilience as "the process of adapting well in the face of adversity, tragedy, or significant sources of stress." Easier said than done, right? Here are some easy things we all can do:

• Have a strong support network of positive people who you can turn to for help -- even if it's just to listen to you on a Zoom call.

• Set life goals, then reward yourself when you reach them. Personal goal achievement builds self-confidence, which in turn builds resilience.

• Take care of yourself. When we're feeling stressed, many of us don't eat right or exercise. Do your best to keep your body strong, and don't overlook your mental health. Consider meditation, yoga, mindfulness, or prayer to keep centered.

• Do something for someone else. Not only will you be helping someone in need, you should get satisfaction from the experience, which will boost your overall well-being. 

• Look for ways to inject humor into your routine. Laughing is so good for us. It enhances oxygen intake, stimulating your heart, lungs and muscles, increases endorphins, cools down your stress response, and aids muscle relaxation. So remind yourself that enjoying a good chuckle can brighten your mood and help you deal with your challenges just a little better.

• Keep things in perspective and focus on the future as much as you can. Remember times when you faced a difficult situation and came through it.

First Lady Eleanor Roosevelt, who faced a lot of adversity and exhibited tremendous resiliency, said, "You gain strength, courage, and confidence by every experience in which you really stop to look fear in the face. You are able to say to yourself, I lived through this horror, I can take the next thing that comes along."

And so can you.

Inspiring Confidence

A local business owner shared an interesting experience with me recently. She received an inquiry through her company’s website. Would she be interested in a certain niche service for her business? Her interest was piqued enough to want additional information and she thought a phone call would be helpful.  So, she conferred with her business partner and then responded to the email suggesting a phone call with the individual who contacted her.

Now you know how difficult it is to coordinate a call among three people. Here’s what happened next:  After numerous emails among the three, a call was finally arranged with Billy, the business developer who’d sent the inquiry. The next day, Billy sent an email advising that the call would be with Justin, the founder, because Justin took all new business development calls. Strange, but okay thought the partners.  Justin tried to join a call on Tuesday, but the call was scheduled for Friday because Tuesday didn’t work for the partners. Justin wasn’t available on Friday, the day arranged by Billy.  Confused yet? They sure were. They asked Justin to provide available days and times for a call.  He took two weeks to respond.  

There’s an old saying — too many cooks spoil the broth. Justin sure spoiled a potential business opportunity for his firm for a number of reasons:

• Lack of clear communication — when would the call take place,
• Lack of clear expectations — with whom would the call take place; and
• Lack of trust, at least that’s what the partners perceived — didn’t he trust Billy to take an initial call with potential clients?

At this point, the partners had pretty much written off Justin and his firm. They were questioning if things were this difficult to get a simple call arranged, what would they encounter if they proceeded with a business arrangement? Simply stated, Justin hadn’t inspired confidence in himself or his firm.

Confidence, like trust, isn’t an event. It’s a process. Confidence and trust are something you build over time — with your employees, with your clients and customers and with your stakeholders.  Set expectations in the beginning of the business relationship and reinforce them. Have clear processes and communicate those processes early to everyone affected by them. You want your employees and your customers to be emotionally engaged in a positive way.  The emotional engagement the partners in this story experienced was confusion.  Justin’s going to have to work hard to change that.

Present With Confidence: Tips From The Manager’s Answer Book

Recently I attended a presentation about historical events in my community. It was interesting and informative and the presenter was very knowledgeable about the subject. However, as someone who has attended and given numerous presentations in my career, I couldn't help but be distracted by certain things he said and did. If he had asked for feedback, this is what I would share.

1. Know your audience.  Don't say things like "if you'll recall" or "I'm sure you'll remember" when you're talking about events that happened before most audience members were born. 
2. If technology is involved, know how to use it.  For example, know how to advance the slides.
3. If you are using slides, make sure they are engaging for the audience. 

• Use color and a clear, crisp font that's easy and large enough for all audience members to read. 
• Avoid putting too much information on a single slide. 

Manager’s Tips: Barbara and I recognize that presentation skills can be critical for a manager’s success and we discuss it in The Manager’s Answer Book.  These are some of the tips we offer:

• Be clear about your objective.  Is the presentation to inform or is it a call to action?  
• Lay out you key points. Keep it simple so your audience can easily grasp the message. 
• Organize your material so it’s easy for the audience to follow.
• A strong opening will make a big impression, so get right to the point of your presentation stating it clearly at the beginning 
• Know your material and rehearse it as needed so that you can deliver it comfortably. 
• Do a dry run, if possible, to be sure your slides can be read from anywhere in the room. 
• Spend some time in the meeting room beforehand to get a sense of where people will be sitting and the best spot for you to stand. 
• Practice with the technology you will be using so that when you’re ready to speak, you can move right into your presentation.
• Anticipate questions you may get at the end of your presentation.

You can find more information about presentations on page 50 of The Manager's Answer Book.