A Tip from The Manager’s Answer Book: Mentoring and Millennials

Remember when we thought that mentors had to be older people with many years of experience? Well, those days are over. A better definition of a mentor is “anyone who has knowledge you don’t have.” This new take on mentoring is playing out in organizations today as Millennials mentor Baby Boomers in how to get the most out of technology as often as Boomers mentor Millennials in how to survive office politics!

If this pandemic has shown us anything, it’s that we can learn a lot from the Millennials.  We’ve a younger colleague who had worked to get her organization up and running on Microsoft Teams—well before the pandemic hit. Her efforts were resisted at first, but lauded when the rest of the management team realized that the transition to working from home was seamless. The new normal that we’re facing isn’t necessarily hard, it’s just different, and we’ve got to adjust to the differences.  This is where the Millennials can help. They can show us how to use new tools and upgrade our technology and skills if we’re willing to listen and expand our point of view. 

Mentoring is the classic win/win situation. The mentee gains knowledge they didn’t have, and the mentor has the satisfaction that comes from doing something to benefit another. Those who are challenged by the new technology will come to realize that it’s taking business to the next level and it’s Millennials who are driving that path forward. Take them seriously and learn from them.

Manager’s Tip: If you want more ideas on mentoring, The Manager’s Answer Book answers this question: “I’ve had wonderful people during my career who served as mentors and helped me get to the management level. I’d like to start a formal mentoring program and have the support of senior management to do so. Can you give me some ideas on how to get started?”

“Answer: Good for you to want to ‘pay it forward’ and encourage mentoring in your organization. Mentoring is an excellent tool to develop staff that doesn’t cost much (or any) money but it can pay huge dividends for the individual and your organization, including your ability to hire talent employees. Smart job applicants ask if they might have a mentor to help them be productive if they join your organization. Other benefits of mentoring programs include the development of cross-organizational connections as people mentor employees from other departments and build channels of communication—often between people who might not have otherwise worked together.”

For more information on designing a formal mentoring program or selecting a mentor go to page 138 of The Manager’s Answer Book, a proud 2020 Winner of the Next Generation Indie Book Award. It’s available from Amazon -- https://tinyurl.com/y8umaqpz - Barnes & Noble or your local independent bookstore.  

When Love is in the Air at Work

“Oh, Maryanne. It was so awkward. I was so afraid they were going to see me.”

“Calm down, Allison,” I said to my friend, a young professional I’ve been mentoring. She was telling me that while she was on a date last weekend—a nice romantic dinner—she spotted two people from work, and there was nothing casual about the dinner they were having. 

“I spotted them across the room on our way in, and fortunately, the maître d’ escorted us into a smaller, more private room. Dave is so romantic,” she sighed, changing the subject for a moment.  “Anyway, they were holding hands and only had eyes for each other, which I guess was good for me.”

“I hope it didn’t spoil your date,” I said smiling. 

“It didn’t, but I know I’ve got to tell my boss tomorrow when he gets back from his trip. It’s tricky because the woman reports to the man she was with, and he heads up a significant line of business, and she manages one of the important projects. Is it an ethics violation if they’re married to other people and dating? Could we fire them for that?”

I knew this was a challenge for Allison. Her family was a close-knit one. Her grandparents just celebrated their 60^th wedding anniversary. I had to frame this as a business problem for her.

“Allison, look at your policies and the situation. You’ve told me your company has no restriction on dating. And whether or not anyone agrees with their behavior or morality on a personal level, it’s not necessarily a violation of business ethics. It doesn’t sound like there’s been a work-related issue until now. If there’s the perception that she’s receiving preferential treatment from him because of their reporting relationship and personal involvement, that could have a big impact.”

“What if anyone else has seen them?”

“Good point, Allison.  And let me say, they’ve not exercised good judgment by appearing in public while trying to keep this relationship secret. Why don’t you suggest to your boss that they be made a part of the solution?  I’m sure they are aware that their personal relationship was bound to have an effect at work. There may be a solution that you’re not aware of. I’m sure there are a number of options that can be explored.”  That seemed to relieve a little of Allison’s anxiety.

As I ended the call and took off my headset, I took a deep breath to clear my head. It's never black and white when you're dealing with people. There are always shades of grey, and managing in that grey zone is the biggest challenge.

Maryanne Robertson

P. S. Who is Maryanne Robertson and why is she writing this post? If you missed our January newsletter, you can find out more about Maryanne at

http://makingpeoplematter.blogspot.com/2020/01/meet-maryanne-robertson.html.

Just Got Promoted. Now What? Tips From The Manager’s Answer Book

Getting a big promotion is something to be celebrated. You’ve worked hard and proven your value to your organization, and it’s paid off for you.

After you celebrate your success, take time to think about how you will approach your new responsibilities. If you now manage people who used to be your peers, consider how you will handle the fact that you’re no longer their co-worker; you’re now their manager.

If you’re now managing a different department, you still face the challenge of how to get to know your new team so that you can maximize their performance.

Getting promoted is great, and you likely have a lot of questions and concerns. Do you have a good support system to help you navigate the road ahead?

Manager’s Tips:  The Manager’s Answer Book can help by offering some suggestions for you to consider.  

• Find a mentor either inside or outside your organization who can be extremely helpful as you seek to lead your team successfully. Be sure to select mentors who are knowledgeable and trustworthy.

• Start or join a manager’s group either inside or outside your organization where you can share experiences and learn from each other.

• Take advantage of the amazing resources available to you in webinars, podcasts, books, and articles. Check out TedTalks and YouTube videos for additional learning experiences.

x

For more information on this topic, see page 22 of The Manager’s Answer Book.  Congratulations on your promotion. 

Why Mentoring Works - A Tip from The Manager’s Answer Book

I’ve worked with many top-quality mentors during my business career and I hope you have been as fortunate as I was. It was an honor to work with generous people who willingly shared their expertise to help me hone my skills as a manager.

Remember when we thought that mentors had to be older people with many years of experience? Well, those days are over. A better definition of a mentor is “anyone who has knowledge you don’t have.” This new take on mentoring is playing out in organizations today as Millennials mentor Baby Boomers in how to get the most out of technology as often as Boomers mentor Millennials in how to survive office politics!

Mentoring relationships can be formal or informal and savvy organizations are installing mentoring programs to attract, engage, and retain the best talent available.  But, if your organization doesn’t have a mentoring program, don’t hesitate to look for a mentor on your own.

Mentoring is the classic win/win situation.  The mentee gains knowledge they didn’t have, and the mentor has the satisfaction that comes from doing something to benefit another. The organization wins as well with employees who are more engaged in their work and their commitment to your organization for providing them with mentoring opportunities!

Manager’s Tip:  If you want more ideas on mentoring, in our latest book, The Manager’s Answer Book -- we answer this question: “I’ve had wonderful people during my career who served as mentors and helped me get to the management level. I’d like to start a formal mentoring program and have the support of senior management to do so. Can you give me some ideas on how to get started?”

“Answer:  Good for you to want to ‘pay it forward’ and encourage mentoring in your organization. Mentoring is an excellent tool to develop staff that doesn’t cost much (or any) money but it can pay huge dividends for the individual and your organization, including your ability to hire talent employees. Smart job applicants ask if they might have a mentor to help them be productive if they join your organization. Other benefits of mentoring programs include the development of cross-organizational connections as people mentor employees from other departments and build channels of communication—often between people who might not have otherwise worked together.”

Check out more information on designing a formal mentoring program or selecting a mentor on page 138 of The Manager’s Answer Book available from Amazon -- https://tinyurl.com/y8umaqpz - Barnes & Noble or your local independent bookstore.  

National Teacher Appreciation Week

May 7-11 was Teacher Appreciation Week in the US. This is a wonderful reminder to say thanks to the people who taught us.

I had wonderful teachers in elementary school—except for fifth grade when I had the teacher we all had heard about since we started school. Her name was Miss Nice and let me tell you—nice was not a word I would ever use to describe her.

Now I realize that Miss Nice was really a good teacher—she was preparing us for what was to come when we moved on to the next level. What we didn’t like about her was that she expected a lot from her students and if you did good work, she rewarded you by letting you leave class a little early at lunch time to make her a cup of tea! I can’t imagine a teacher doing that today but we fought for that opportunity!

I never thanked Miss Nice for what she did for me and I bet few of my classmates did either but I should have because what I learned in her class has stayed with me. 

Yesterday I was reminded of how much it matters when we’re appreciated. I chair a committee for a large volunteer organization which takes up a lot of my time and energy. Sometimes I wonder if I should keep it up. Well, I received an email from a long-time committee member who thanked me for my leadership and for my dedication and told me how much she appreciates me.

To say that message made my day is a total understatement! So I challenge you to think who you might contact today to let them know how much you appreciate them. Might be a former teacher, a mentor, a colleague, a coach. It doesn’t matter who it is, but do it today! You won’t regret it and you will touch them in a way that is beyond your wildest imagination!